Carriage & Delivery
Q How much will the carriage cost be for my order?
A Shipping is calculated and displayed to you at checkout depending on what’s in your order and where it’s being delivered to.
Q Where is my order being sent from?
A All of our orders are shipped from our warehouse in Manchester, UK.
Q Which carrier should I expect my order to be delivered with?
A We usually use DHL for most of our shipments.
Q Will I need to sign for my order?
A Deliveries will need to be signed for and carriers are unable to leave consignments anywhere without a signature. Should this be an issue, get in touch and we can try and work something out for you.
Q How long will it take for my order to reach me?
A This can vary depending on the delivery service selected. Estimated delivery times will be displayed to you at checkout. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.
Q Will there be any additional costs to pay on receipt of my order?
A No. If a courier asks you for an additional payment, refuse and contact us ASAP.
Refunds/Returns
Q I’d like to return/exchange something I’ve bought. What should I do?
A Drop us a line and we can usually arrange the return of most products within 30 days as long as the items are in unused re-saleable condition. If you could include your order number when getting in touch it will help us to arrange your return as quickly as possible.
Q Will you collect my return from me or do I have to post it back to you?
A Except under certain circumstances, the cost of return postage has to be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect if sending the return yourself is difficult, get in touch if you would like a quote.
Q One or more of my items has developed a fault. What should I do?
A Drop us a line and we will arrange a refund/replacement for faulty goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.
Payments
Q What payment types do you accept?
A We accept the following payment types:
- Purchase Order Available to internal Finning customers only. PO number required
- Major Credit/Debit Cards
Q Can I pay in another currency?
A Our site only accepts payments in GBP and EUR. For other currencies a conversion fee may be applied by your financial institution.
Other Things
Q I can’t get through to anyone on your helpline?
A Our team work processing and despatching your orders Monday to Friday between 9am and 5pm (GMT), excluding UK Public Holidays and the whole period from Christmas Eve through to the day after New Year’s Day. Outside of these hours, drop us an email and we’ll get back to you as soon as we’re back in the office.
Other Useful Information
In case your question isn’t answered here, check out some of our more extensive policy pages below or drop us a line.
About Caterpillar. For nearly 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Today, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar Inc. is ranked among the world’s 100 Top Brands. The high standing and integrity of Caterpillar Inc., are component parts of its history, and its most valuable possession. Besides becoming an industrial leader, Caterpillar launched a merchandise licensing program which covers a carefully controlled and selected range of lifestyle products.
